Customer Experience Gone Wrong

To whom it may concern, I am writing to thank you for bouncing my check with which I endeavored to pay my plumber last month. By my calculations, three nanoseconds must have elapsed between his depositing the check and the arrival in my account of the funds needed to honor it. I refer, of course,… Read More

Tik Tok Trend is a Nightmare for Starbucks Baristas

What The Frapp?  Dripping in extra whipped cream, caramel syrup drizzle, pumps of cinnamon dulce and honey, five bananas and more — this sticky, tricky Starbucks order has social media percolating.  And the TikTok trend that inspired the messy mix is enough to make even the most seasoned barista need a post-shift drink.  Josie, a Starbucks… Read More